Customer Testimonials
DO NOT take your vehicle here for service. I had to wait 4days for a āservice appointmentā. Waited 3 days then called to find I needed an injector. They had to order the part. I waited 4 more days then called again to find my part just arrived. After 2 more days, they rolled my vehicle back in the shop and started the project again. All-in-all, after waiting for my service appointment, it took over 8 days to get an injector installed and I initiated every phone contact. Donāt waste your time or money here!!
Sue in the service department is atrocious and unprofessional. I am a Jeep Wave member and they refuse to perform an oil change and tire rotation on my vehicle stating I should take it to the dealer I purchased it from. I wonder what Jeep would think of this? Her voice is cringy, sounds like one of Marge Simpson's sisters, she's loud and rude. Absolutely someone I would not employ to work with customers at my dealership.
I was advised by their body shop that they would not to my body warranty on my 19 Jeep Wrangler because I did not buy it from them !!!
Great experience. Great selection. Great staff. What else can be said!! Very polite and knowledgeable staff. Small and comfortable setting. This is the second vehicle from these folks and Great is Great.
All the staff was extremely helpful. They quickly finished my oil change, and even helped me with my coupon. This kind of service is why I have stayed with this dealer for everything from, new truck purchases to oil changes!
Thank you for getting me in so quickly and repairing the issue so I felt safe driving back home to KY. The wait time was minimal and a pleasant experience.
Service department closed hood on hood latch now our van has a dent in hood.Dealership refuses to own up to it.Our insurance claim
I take my vehicle to the New Carlisle Chrysler dealership because they are expedient, knowledgeable and reasonably priced. When Kelli was working there, she found that I had an extended service (oil change) warrantee that I didnāt know that I had. Even though it was for conventional oil & I get synthetic, it saved me a lot of money & for that I am eternally great-full. I trust them to service my vehicle & will continue to do business with them in the future.
Everyone was very helpful especially TJPerry. I would highly recommend him for any help needed in buying a car. He was able to find just the car I was looking for.
Buying a new vehicle can be a very stressful experience. Dave Warren and the team at New Carlisle made it a very stress free experience. They made sure all my needs were met and their main concern was me finding the right vehicle for me. Top notch all around.
It was the fastest service appointment Iāve ever had. I was so happy not to have to sit there for a long time! They took my car right in when I arrived.
We were in need of a newer vehicle for our family.. The staff at New Carlisle Chrysler Dodge Jeep not only vit us into a 2019, bur in the payment we could afford!! Amazing staff from CEO to detailing!!
I purchased a 2018 Dodge Journey SXT and Bob was awesome. He definitely earned his money with me. I am not saying I am difficult but I will say i know what i want and I wasnt going to settle! Thank you Bob!
Took my jeep renegade trailhawk in for a warranty issue. One bad apple ruins the basket. I am an elderly female and from the start the service man was rude, discourteous and a real jerk. Not a nice reflection on the service Dept. He needs some people skills. I do not feel the issue was solved but I will only return for warranty coverage and I would not recommend the dealership. I think customer service is important and he needs some training.
We purchased a used 2016 Jeep Wrangler a week ago. While we are pleased with our Jeep and our salesman, TJ and the dealership in general, Mr. Rob Toby needs to learn some people skills. They couldnāt make the deal we wanted but they did came within $1500. The problem came when we were told they would give us $400.00 for our trade. I was talking to a co-worker about our new Jeep and our trade-in. She expressed interest so I sold her the car for the price we were going to get from New Carlisle Chrysler. My husband immediately call TJ ... Read More DealerRater - Oct 15, 2017
I saw a Dodge charger online that they had. I called and spoke to TJ and we arranged to meet later that day to look at the car. I was purchasing the car for my son. My son and I went out to the dealership and net TJ. The car was everything that he explained over the phone. I address some concerns with TJ and he made sure that he took care of all of them for me before my purchase was final. He was an excellent sales person and very polite and professional. I highly recommend Purchasing from TJ ... Read More DealerRater - Aug 8, 2017
I would highly recommend Tom! We showed up after just having a bad experience in Springfield, told him what happened and exactly what we were looking for. He met and exceeded what we asked. Everyone we encountered was so nice and treated us with such respect. I have recommended them to several family and friends in the last week!!
I was searching for a pick-up truck using TrueCar. One of the dealers I was referred to was New Carlisle Chrysler Dodge Jeep. In going to that dealership on 12/8/16, I spoke with David Brown and the Sales Manager, Debra. David was extremely helpful in showing me two Ram trucks which fit my needs. This was impressive due to the fact I was looking at a 2016 model which was hard to locate. Without any haggling, David gave me an offer which I found very reasonable. There was none of the usual several offers going back and forth with the manager. David ... Read More DealerRater - Dec 12, 2016
I bought my Certified Pre-Owned 2014 Chrysler 300S with 23,500miles back in May and that's when the problems started. Right after purchasing it I had issues with the gear shifter which ended up being a recall but they did not have the part to fix it. I also had vibration at speeds exceeding 65mph and my traction light would come on at random and check engine light. Took the car in June to have the issues resolved and they did for about 2 weeks then had issues with the shifter again and the traction light. Took it back in July and ... Read More DealerRater - Nov 13, 2016
I'm not going to lie. When they first called me 4 hours after my van was to be worked on, telling me how they didn't have the part they needed to fix my van (which I had scheduled 2 days prior) AND told me it was not going to get done until the next day... I was pretty upset. They didn't even have a loaner vehicle available for me and I had places to be! But after some persistence (and talking to the right people) they worked really hard to find me the part and fix it quickly. I ... Read More DealerRater - Oct 27, 2016
Tom Bickle is a consummate professional. I bought my first new truck here 20 years ago and will continue to go there in the future fro any new car needs.
Tom Bickle made the process of purchasing a new car painless. He went over and above to locate the car I have been looking to purchase for six months. Tom was very professional yet friendly, honest and upfront with every question I had. My husband and I left the dealership feeling as though we had met a new friend! Thank you Tom!
I have bought many cars in my lifetime (I am 58 yrs old) and working with the people at New Carlisle Jeep has been the best buying experience ever. Debra and her staff were very professional, informative and caring. They took the time to find out what our needs were and didn't pressure us into just buying any vehicle.. Debra, Charlene and Dave you are the best. Thank you for taking care of us..
I would give zero stars if I could. The service department has kept my vehicle for 36 days, and still couldn't give me a concrete answer as to what's wrong with it.
The General "Manager", Deborah, called me as was beyond rude, spoke poorly of other dealerships and service departments, and made brash accusations that I did not take proper care or my vehicle, even after I told her that I could provide proof of regular maintenance.
The service department obviously has ZERO clue as to how to fix problems, and will charge whatever they feel like. ... Read More DealerRater - Aug 26, 2016
Dealt with Denny McKenzie at the dealer ship. Very friendly, helpful but best of all no pressure! It was a very easy and pleasant experience. Highly recommend anyone looking for a vehicle stop by and see Denny.
We stopped in to test drive a Journey because we wanted to replace my wife's vehicle and she had been looking at these online. Denny Mckenzie helped us out and sent us on our test drive. The Journey was perfect, well actually better than what we were expecting. Denny was excellent to work with and actually felt like we were talking with a long lost friend. When we got home my wife said "I think God planned that meeting." We really appreciated his professionalism and making us feel comfortable with our purchase. Because of our experience with ... Read More DealerRater - Apr 27, 2016
I was in the market for my first new car in 15 years. My previous 2001 model was on it's last leg. I had my eye on a 2016 Dodge Dart that I had seen online. Jordan Everidge greeted my wife and I when we pulled in. I told him what I was looking for, and he promptly showed us the car I'd seen. After the test drive we sat down with Jordan to hammer out the details. He was extremely friendly and easy to work with. I received a very fair price for my trade in considering the condition it ... Read More DealerRater - Apr 9, 2016
I recently purchased a 2015 Jeep Cherokee from New Carlisle Jeep. I love it! The salesman Dennis was extremely helpful and knowledgeable. He made me feel comfortable throughout the entire process, and showed me how to use all the bells and whistles in my new Jeep. The manager Debra also made purchasing the vehicle easy with payment options, and finding me the best possible interest rate. Working through all the paperwork with Charlene was also a breeze. She showed you everything with careful detail from what you were signing and why. I will definitely send friends and family members looking to ... Read More DealerRater - Mar 23, 2016
"Car for my daughter " - cpneal We wanted to get a new car for our daughter and they were great to work with! The car is great and the price was great! The people were awesome to work with. The salesman even helped us surprise our daughter with her car!
Our sales person was very easy to work with. It was a cold, snowy day but he made sure to find just the types of vehicles we were looking for. He made sure the snow was cleaned off & it was completly warmed up before we test drove them. I found the car I wanted but they did not have the specific color that I wanted. They immediately called until they found it exactly what I wanted.
I was shopping for a replacement vehicle one day, and my wife and I stopped to look on our way. It was literally the first place I looked. From the moment I stepped out of my car until I wrote the check for my Jeep Patriot, everyone was friendly, courteous, and very helpful. I would recommend this dealership to anyone and plan to have my vehicle serviced there regularly.
Denny and Debbie were outstanding! I felt like they didn't want to sell me my Jeep, but rather treat me like part of the Jeep family! Thanks so much!!!
Denny and the team were great! They were able to find me a great car with great financing, which was not an easy task. I love my new car and I will definitely be going back when I'm ready for my next one and recommending anyone looking for a new car to head their way.
I was treated with extreme professionalism from everyone that I dealt with at this dealership. From my Sunday text response to my phone conversations and face-to-face meeting with Denny McKenzie, I felt the staff truly cared and appreciated my business. They were thorough, honest, and upfront about my vehicle, the pricing, and the warranties. I will definitely refer this dealership to my family, friends, and co-workers.
Awesome service! Very friendly transaction! Jordan Everidge was knowledgeable and very attentive to what we were looking for and made buying a new car seem very simple and exciting! We couldn't ask for better service!
My husband and I dealt with Denny and Debra at this dealership, but I would like to say that all the employees we had contact with were very professional, friendly, and helpful! These guys went above and beyond in helping purchase this vehicle. We were informed of everything we needed to know and left with no questions, concerns, or worries. Denny even came out and showed us all about our new Jeep. Thanks so much you guys are awesome! Best dealership EVER!!!
Purchased a 2013 Dodge Ram 1500 Big Horn truck. Denny Mackenzie was my salesman. Worked well with accommodating my price that I wanted to pay. Very Happy.
Thank YOU ALL for everything, especially Denny McKenzie, our Rock Star Car Dealer! ALL of YOU are wonderful! Thanks again and again! The Buttskees are very happy campers! Get Out and Drive a Jeep today! :o)
I really appreciated the service I received from the sales team at New Carlisle Chrysler Dodge Jeep. When I was looking and trying to make a decision I didn't feel pressured or hassled in any way. Once I had decided to go with a Ram 1500 Jordan worked hard to help me find one that had the features that met my needs.
I am very happy with my purchase. I was looking for a certain monthly price that was in my budget and I got it. Denny Mckenzie is an awesome salesperson with a great personality!!! Debra Huelsman was VERY helpful and personable:) Thanks for all you did for me to get me into my new car!!!!!!!!
This has been the best service I've ever had! I have bought many new and used vehicles and working with Denny McKenzie was great. He showed us everything we wanted to know, wasn't pushy and truly wanted to make sure we was happy with our purchase! He told us to take the truck home for the weekend to make sure we liked it and even bought us dinner while we was waiting on the paperwork to be finished up, everyone in the dealership was friendly and helpful. We have already told others to go see him when they ... Read More DealerRater - Jul 5, 2015
Sales person was extremely helpful in guiding us to the truck that would best suit our needs. We were looking for a Ram 2500 to pull our rv with.
Very happy with my buying experience at this dealership. I arrived with a monthly payment in mind and both Denny Mckenzie and the finance manager worked diligently to make it happen. Debra (manager) was also very efficient and very personable. I was very impressed by the kindness shown to me by all and will definitely be a return customer, as well as recommending them to family and friends. Thanks again!
Thanks for making this process of ordering my new Jeep Wrangler so easy and fun !I would recommend this dealership and especially my sales person Denny McKenzie to anyone interested in purchasing a vehicle!
I bought a Volkswagen Beetle back in October of 2014. When I first went to check out the car I had a difficult time starting it due to the fact that the steering wheel was locked. Ours sales guy Pat jumped in & said "oh it'll start, your wheels just have to be straight" & he struggled the first time trying to start it, but then he started it right up on the 2nd try. (We later had to have this problem fixed). After that we test drove it & everything seemed to be fine. After we visited ... Read More DealerRater - May 8, 2015
The New Carlisle Chrysler Dodge Jeep team are very friendly and professional! I would recommend to a friend. We brought along my 1 year old son while we were looking at trucks, not realizing that we were going to purchase one and the whole team was very patient with us. They were all trying to keep my son occupied while we completed all the paper work! My son is very full of energy! š
I've been interested in the Dart for quite awhile. When I contacted the dealer by phone and told them what I was Interested in! The Vehicle was at their affiliate (Key Chrysler Jeep Dodge) lot inventory. I arrived to the Dealer about a half an hour later.We talked and I was told the Vehicle was on the way.By the time we had everything taken care of. The car was there and was exactly what I wanted. We finished up, and was on my way with my New Dodge Dart! Great Job!
I was very impressed with the professionalism of this dealership and the employee who helped me with my recent purchase. They couldn't have been easier or kinder with work with. I recommend you shop here if you are looking for a new or used car.
I purchased a used vehicle from this dealership. While shopping for used cars from dealerships one thing I was looking for was a dealership that actually inspected and serviced their used car inventory, and not just their *certified* pre-owned inventory. David Brown, the salesman I dealt with, assured me they did, and in fact the car I was interested in had just had its steering rack replaced. When I test drove the car I noticed a squeal upon ignition, and a slight squeal on sharper turns. David told me this was due to the new steering rack and would go ... Read More DealerRater - Apr 23, 2014
Never take your for service here. I've purchased two vehicles from them and would buy from them again, but would take the vehicles to another dealer for service. They stripped out my oil drain plug from over tightening it. They didn't want to fix it since the warranty was well passed, but I was able to prove that they were the only ones to change the oil. Then on my jeep they over tightened the lug nuts after a tire rotation and didn't use anti-seize. It caused a lug but to break, and I couldn't get ... Read More DealerRater - Sep 18, 2013
It's quite obvious that the only other review for this dealership, was written by an employee of the dealership. This dealership is worthless! They use every possible salesman tactic to up charge their vehicles. They also try to act like they hold the cards and ask you how much you're willing to pay for a vehicle, instead of trying to ask you how much can we save you over the other dealers to make you want to buy this car from us. The salesman David actually left a message on my phone saying he checked other dealers for ... Read More DealerRater - Aug 10, 2013
Many thanks to the sales team at New Carlisle Chrysler/Dodge/Jeep! I recently purchased a used car from their lot and could not be more pleased with both the car itself and the overall purchase experience. Used car buying proved to be an annoyingly high pressure experience at most other dealers and lots visited. The best way to describe the experience here was LAID BACK! No pushy, in-your-face sales people trying to work their angle hoping for a sale. I had a certain type of car in mind but was not sure I would find that type at the ... Read More DealerRater - Mar 15, 2009